Before booking your appointment, make sure you have access to your Username and Password for the Travel Management System. You should have received an email with instructions for create your account from S2S Participant Portal Admin.
During your scheduled Site Visit appointment, your assigned Travel Coordinator will contact you by phone to review the terms of your NHSC Site Visit Travel Approval and assist you with planning your travel. During this call you will be able to plan all logistics relative to your Site Visit with the help of your Travel Coordinator. Please note, in order to receive travel planning assistance, participants must obtain advance approval by submitting a Site Visit request through your Customer Service Portal account at least 14 days in advance. If you are notified of a last-minute interview, please be sure to submit your site visit request as soon as possible. We request that Site Visit appointments be scheduled well in advance of your scheduled site visit to allow our Travel Coordinators enough time to coordinate your travel. Site Visit requests MUSTbe approved in advance of travel.
During your scheduled Relocation appointment, your assigned Travel Coordinator will contact you by phone to review the terms of your NHSC Relocation Travel Approval and assist you with planning your move. An important component of this call is the telephonic inventory of your household goods that will need to be relocated. After the call, the Travel Coordinator will complete the documentation of your inventory and move requirements before determining the best three moving companies to issue estimate requests. If you are approved for a Government Managed Relocation, your Travel Coordinator will coordinate the moving company estimate process and select the company with the lowest cost that can meet your relocation requirements. In the case of a Conditional Approval or Self-Move, your Travel Coordinator will provide you with the list of three moving companies to request estimates and you will complete the coordination. Please note, we request that you schedule a Relocation appointment well in advance of your relocation date. A minimum of 21 business daysis required to organize your move. This notice allows your assigned Travel Coordinator with enough time to find the best deals from a moving company and time to get estimates. Relocation requests MUST be approved in advance of relocating.
During your scheduled Expense appointment, your assigned Travel Coordinator will contact you by phone to review the terms of your NHSC Site Visit/Relocation approval and your allowable reimbursable expenses. At the time of the call, your Travel Coordinator will create your Expense Line Items in the Travel Management portal as they relate to your reimbursable expenses. It is pertinent that you have access to the Travel Management portal and all reimbursable receipts at the time of your Expense appointment as participants will be expected to upload their receipts to the portal as their Travel Coordinator creates each Expense Line Item. If you are unable to access the Travel Management portal and upload your receipts at the time of your Expense appointment, your appointment will need to be rescheduled. After verification of all receipt and line-item amounts, your assigned Travel Coordinator will progress the status of your Expense form from “Initiated” to “Pending Review” to be approved by our auditors. Expense forms can only be approved after the participant has input their direct deposit banking information into the Travel Management portal.
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